**1. Returns Eligibility:**
We accept returns on lip gloss products purchased directly from our website or authorized retailers within 3 days of the purchase date. To be eligible for a return, the lip gloss product must be unopened, unused, and in its original packaging.
**2. Exclusions:**
We do not accept returns on lip gloss products that have been opened, used, or tampered with in any way. Additionally, we do not accept returns on lip gloss products purchased from unauthorized retailers.
**3. Return Process:**
To initiate a return, please contact our customer service team at [contact email] within the specified return period. You will be required to provide proof of purchase, such as an order confirmation or receipt. Once your return request is approved, we will provide you with instructions on how to return the product.
**4. Return Shipping:**
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong product or a defective item. We recommend using a trackable shipping method to ensure the safe return of the product.
**5. Refund Process:**
Upon receiving and inspecting the returned lip gloss product, we will issue a refund to the original form of payment within 3 days. Please note that shipping charges are non-refundable, and a restocking fee may apply for returns that do not meet the eligibility criteria.
**6. Damaged or Defective Products:**
If you receive a damaged or defective lip gloss product, please contact us immediately upon receipt. We will provide instructions on how to return the item for a replacement or refund, depending on availability.
**7. Contact Information:**
If you have any questions or concerns regarding our lip gloss return policy, please contact our customer service team at [contact email] or [phone number].
**Effective Date 5.8.2024**
This lip gloss return policy was last updated on 5.8.24.
